Heather, although you told me this story on Saturday, I am once again moved by your boss' response. In trying to find an appropriate response tied in with our readings, I expected to find it in Redeeming Administration, but found that Emotional Intelligence 2.0 is the better reference. I believe what your boss has demonstrated is a good amount of Relationship Management, which is described on page 44 as "your ability to use your awareness of your own emotions and those of others to manage interactions successfully." My understanding of relationship management from the reading is that you would have to score quite well in both self-awareness and social-awareness in order to score high in relationship management, so I'm guessing that your boss is quite the leader!