Carol, I also found that both Rick Hanson and Bruce Epperly focused on ways to be grateful and on the good and not be overwhelmed with the negative. I am a positive person so this was great for me to be able to go through a simple exercise such as HEAL and have a positive experience. I also agree with Epperly and that gratitude is an intentional action and I would add that it is from the heart and others would be changed from the inside if this is genuine. I believe that this positive influence will bring a change to our lives weather at work or our own lives. Thank you for sharing.