Heather,
This is a very insightful. I suspect that the underlying relationship dynamics of this congregation will be among the most important to address. There is some indication in the study that there are issues of cross-cultural communication and also of congregational history here that will need to be understood in order to work towards a healthy future. I think the the EI work in terms of social awareness will be helpful in this regard for the new pastor. Which will also bring to light the anxieties and fears that may be present for a leader in a situation with as much fluidity and turmoil as this one.
Well done.