Jeff, first of all thank you for your transparency within your post. I also agree that we can go through the motions during our visitations and ministry but to have a heart of gratitude is something that is very special. I also believe it is something that isn't done enough in ministry and that is why in my opinion people leave ministry roles as laity who serve. I understand that this is something that we should not deserve but yet it is so important in leadership. You have identified that by how people love to share there stories with you. Its a win-win situation that also helps you to understand the struggles that they are going through so you can minister to them in a way that is from the heart and genuine. Thank you for sharing.